To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
How could I have used this much water?
You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why does my hot water smell/taste like rotten eggs?
Occasionally, a water heater can become a source of hydrogen sulfide. Hydogen sulfide concentrations found in domestic drinking water usually do not pose a health risk, but it can give off a "rotten egg" smell and taste. The magnesium rod used in most hot water heaters for corrosion control can chemically reduce sulfates to hydrogen sulfide. If the odor is associated with the hot water system, modifiying the heater may reduce the odor. Replacing the water heater's magnesium corrosion control rod with one made of aluminum or other metal may improve the situation. Contact your hot water heater manufacturer for more information.